Customer service agent needed in Canada by S2HRC Inc. - LAGOSPOST CAREERS
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Customer service agent needed in Canada by S2HRC Inc.

CANADA JOBS

Customer service agent needed in Canada by S2HRC Inc.

A Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.

Job details

  •  Location: North York, ON
  •  Salary: 36,000 to 45,000 annually for 40 hours per week
  •  Terms of employmentPermanent employment
    Full time
  •  Start dateStarts as soon as possible
  •  Benefits: Health benefits
  •  Vacancies: 1 vacancy
We are looking for a customer-oriented service representative.

What does a Customer Service Representative do?

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

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The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Customer Service Responsibilities list:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements and skills

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma

How to apply

By email

[email protected]

 

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4 Comments

4 Comments

  1. Ugiagbe Temitope

    August 3, 2023 at 5:01 am

    I need job I Canada

  2. Diugwu somto Stanley

    August 3, 2023 at 9:44 pm

    I’m interested in the job

  3. Ernest

    August 4, 2023 at 6:49 am

    Is it for real

  4. Ifeoma Rosmary

    August 4, 2023 at 9:58 am

    I need d job

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